Returns & withdrawal
Return or replace an order
Use this page to tell us which order and product you need help with. You can submit the form or email info@gogonano.com with a clear request and your order details.
14 days
For most online purchases made as a consumer, you can notify us that you wish to withdraw within 14 days of receiving the goods. You do not need to give a reason.
Received a wrong or faulty product? Choose the replacement option in the form or email us, and tell us what happened. Faulty-goods rights are separate from a change-of-mind withdrawal.
Tell us about your order
Tell us which purchase and product this concerns. An order or invoice number helps, but another identifying detail works too. You do not need to give a reason for a consumer withdrawal.
Prefer email? Send your withdrawal statement and order details to info@gogonano.com.
What to expect
The key steps for a change-of-mind return
01
Tell us in time
Send your withdrawal notice within 14 days of receiving the goods. The form is one way to do this; a clear email is another.
02
Send the goods back
Return the goods within 14 days after telling us you wish to withdraw. Keep your proof of postage until the return is complete.
03
Receive your refund
We refund the amount due within 14 days of your notice. For a full withdrawal, this includes standard delivery costs. We may wait for the goods or proof they were sent back.
Return postage: For a change-of-mind return, the buyer pays the return shipping cost under our Terms and Conditions. If the product is wrong or faulty, contact us so we can handle that separately. Some legal exceptions to the 14-day withdrawal right may apply.